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PLEASE NOTE:

-Shipping to Ukraine and Russia has temporarily ceased. 
-Due to COVID-19, please note that possible delivery delays of up to 15 business days are to be expected. We kindly ask for your continued patience, as international shipping processes are out of our control. By placing an order, you automatically consent to these terms. If you have any further questions, do not hesitate to contact us at info@soulcardstarot.com. We appreciate your understanding. 
 

What countries do you deliver to?

We deliver internationally - however, shipping to Ukraine and Russia has temporarily ceased. 

How much is shipping?

Shipping costs are calculated at checkout, and vary by location and the number of decks purchased. All shipments come with tracking.

An important note regarding untracked shipping: once shipments are dispatched, we are not responsible for mis-delivered or lost packages. As such, we cannot replace or refund orders. By placing an order, you automatically consent to these terms.

If you encounter any issues, please contact us and we will do our very best to assist you. 

Where do the decks ship from?

Los Angeles, California.   

How long will it take to ship?

Processing time is 3-5 business days. Once your deck has shipped, you will receive a notification. Due to ongoing international delays, please be patient if you have not received your cards within two weeks. Sometimes, customs in your country of residence impacts and delays the delivery time.

Will I have to pay customs and duties?

There is a possibility you will have to pay customs and duties on the deck, depending on your country of residence. We have no control over whether customs and duties are charged.

FOR SHIPMENTS TO THE UK
Delivered At Place (DAP)/Delivered duty unpaid (DDU). This term indicates that we only takes responsibility for shipping the product, and we require the customer to pay any import costs, such as VAT, duties, and clearing fees. 

Do you accept refunds?

Currently all purchases are final sale. If there is an issue with your deck, please contact us at info@soulcardstarot.com and we will do our best to rectify the situation. 

Do the cards come with a booklet of descriptions?

No, but an eye out, we will be soon (which will be sold separately)! The descriptions for the cards can be found on our website here for the Major Arcana and here for the Minor Arcana. Click on the card to read the description.

What is the feel of the cards?

The cards have a luxurious velvet-like feel. They feature custom line illustrations in gold foil and a floral motif on the back.

Who created the cards?

The cards were created by psychic medium and writer Kristine Fredheim. The cards and custom illustrations were designed by Corina Nika and the descriptions were created with the help of Eva Ekelund.

Are the cards available for wholesale?

If you are a online retailer or brick and mortar store, the cards are available for wholesale. We have minimum purchase quantities to benefit from our wholesale rate. Please contact us at info@soulcardstarot.com for more information.